L3 Technical Support Advisor

Náplň práce

A well-established, gradually growing international company is currently looking for an L3 Technical Support Advisor.

Do you see yourself as an IT geek and you want to work both with HW and SW?

Then apply right now!

These will be your daily L3 Technical Support Advisor responsibilities:
- Technical Support, handling incoming phone calls and ServiceNow tickets related to various technologies, including desktop systems, software, workstations, telecommunication, and network connectivity
- Independently identifying, troubleshooting, documenting, and resolving issues.
- Collaborating with other Service Desk analysts and escalating complex problems as necessary
- Installation and Configuration, participating in request fulfillment tasks, such as software installation, setting up new or replacement workstations, creating user accounts, and configuring profiles
- Ensuring timely password resets for users
- Knowledge Transfer and Collaboration, representing the Service Desk in technical teams and projects
- Providing support requirements and creating support plans
- Facilitating knowledge transfer to peers across the global Service Desk
Problem Management, alerting management and technology owners about recurring issues and patterns
- Maintaining accurate and timely updates to tickets (SNOW tickets)
- Contributing to an internal knowledge base by documenting installation and troubleshooting procedures
- Following internal company policies and processes (compliance and HR SOPs)

Požadavky

- According to the Czech labour law, you need to hold a valid work permit
- Experience with Active Directory; accounts, passwords, security
- Deep MS Office 365 knowledge, you will be supporting users
- IT Infrastructure, network and server experience is a must
- Installing SW applications, you will be doing this on a daily basis
- VPN and SCCM knowledge, WAN/LAN
- Experience with maintaining and installing HW equipment (printers, monitors, scanners, laptops, tablets)
- Strong communication skills, you will be in touch with end-users on a daily basis
- Analytical skills; we need someone problem-solving, technically oriented who likes a challenge!
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