Support for IT SO Customer SAP systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements.
SAP 3rd level supports 2nd level team in troubleshooting and their tasks as required. SAP 3rd level support tais responsible for proactive approach towards customer as making suggestions to apply patches, planning and executing upgrades of existing software, planning and performing system copies, monitoring and tuning performance of the systems. As the last level support, technicians are to ensure that the systems are in compliance with all IBM and Client requirements. The support also participates in projects, plans and executes system moves, migrations, offer expertise to different teams with sizing, maintaining SAP landscape to the satisfaction of the clients.
Advanced knowledge of at least one of these RDBMS: ORACLE, DB2
Advanced knowledge of SAP basis - NetWeaver, R3, ECC env.
Knowledge of UNIX like systems (AIX, HP-UX, Linux)
Knowledge of at least one of these products: EP/XI/PI/BI/SCM
Independent and active approach, ability to work under pressure,
Knowledge of SAP Functional modules (FI/CO, MM, SD, etc.) is an advantage
Knowledge of Tivoli Storage manager and Tivoli Workload Scheduler is welcome
Experience in customer supporting service
At least 3 years experience in SAP support
Career path in SAP team
There are two career paths in SAP team. From the position SAP Basis Administrator you can promote to Customer Focal Point. Next stage in the team is a Team Leader and the top position is a Manager. Also you can grow from the SAP Administrator to Customer Focal Point alternatively to Service or Project Manager Position.
· Motivating salary
· Stable job in strong and creditable company
· 5 weeks of holidays
· High standard educational program with worldwide recognized certification system
· Temporary accommodation and relocation package
· Friendly, professional and modern working environment